Remediation AI Agent
An autonomous agent that detects network faults, works out the likely cause and proposes a fix. Engineers stay in control, approving each action through an interface designed around trust and clear reasoning.
Steven Phung, a humanoid working with other human and AI agents to solve ordinary problems with naturally crafted tastes and skills.
Things I'm interested in
9–5 works
Selected works that I’m proud to share. Some were short-lived, but they lasted long enough to put a smile on a few faces.
Network AI Platform
A shared platform that brings network data, models and AI tools into one place. It gives engineering teams a common way to monitor, investigate and act across a complex national network.
Optus.ai Brand
A visual identity and design language for Optus’s AI work. It gives a growing family of AI products one recognisable voice, from product interfaces to launch material.
Expert Copilot
An AI assistant that sits beside customer care experts during live conversations. It surfaces answers and drafts responses, so experts can spend their attention on the customer.
Voice AI Agent
A conversational voice agent for customer calls. The design focused on natural dialogue, recovering gracefully from misunderstandings and knowing when to hand over to a person.
Nextgen Chatbot
A rethink of the customer care chatbot, moving from rigid menus to natural conversation. It helps customers resolve everyday requests faster, with a clearer path to a human when needed.
Booking.com Content Management Sync
A way for hotels to manage their Booking.com listing content directly from SiteMinder. Keeping photos, descriptions and details in sync removes repetitive work across systems.
Rooms & Rates Matrix
A dense, spreadsheet-like workspace for managing room availability and pricing across channels. It was designed for fast bulk changes without losing sight of the detail.
Property Platform
The core platform hoteliers use to run their online distribution. The work brought separate tools into one consistent, easier-to-navigate experience.
Stellar Design System
The design system behind Plutora’s product suite. Shared components, patterns and guidance helped teams ship consistent enterprise interfaces more quickly.
Value Stream Manager
A view across the entire software delivery pipeline, from idea to release. It helps leaders see where work is flowing and where it is getting stuck.
Initiative Manager
A planning tool that connects large business initiatives to the releases that deliver them. It gives teams a clearer line between strategy and day-to-day delivery.
Test Manager
A home for planning, running and tracking software testing across enterprise releases. It replaces scattered spreadsheets with one shared view of quality.
Whenever I feel like it
Personal projects and experiments I make when nobody’s asking, mostly to see what happens.
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Iconpunk A browser studio for styling icon sets with photos, gradients and textures, then exporting a matching brand kit.
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Shadr studio A shader playground with six procedural families, live controls and looping GIF and WebM exports.
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Visual Taxonomy An infinite canvas for exploring the polarities of visual technique, from Donis A. Dondis’s A Primer of Visual Literacy.
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Swamp AI A society of AI agents interacting over time, so predictions emerge from their behaviour rather than a single prompt.
Welcome to the new era of design, where the unknown is absolute terror and absolute beauty, all at once.
Made in Sydney, Australia, Earth by Steven Phung in 2026 · How this site was made